Job Description

Assistant Manager, Guest Experience | Summit Sierra, Reno

Join lululemon as the Assistant Manager, Guest Experience in our Summit Sierra store in Reno. Be among the first 25 applicants.

Who We Are

lululemon is an innovative performance apparel company focusing on yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. Our success comes from product innovation, strong store focus, commitment to our people, and the community connections we nurture. We prioritize building an equitable, inclusive, and growth?focused environment where everyone can thrive.

Job Summary

The Assistant Manager, Guest Experience is a key member of the store leadership team, ensuring that every team member and every guest receives a quality experience. This role leads from the floor, builds and develops the team, and creates a culture where belonging, growth, and exceptional guest experience are the norm.

Core Responsibilities

• Leadership and People Management
  
  • Create and foster a respectful and inclusive environment, celebrating differences.
  • Help team members understand how their work supports store and company success.
  • Implement the Store Managers People vision and cascade to the team.
  • Assist in hiring and building a diverse, high?performing team.
  • Provide coaching, mentoring, and continuous development check?ins.
  • Lead performance management, including feedback, rewards, documentation, and addressing concerns.
  • Address employee concerns and partner with internal support when needed.
  
  
  
• Guest Experience and Community
  • Lead exceptional customer experience, assessing connection and product knowledge gaps.
  • Provide in?the?moment retail floor leadership to maintain efficiency and coverage.
  • Resolve guest feedback and handle escalations, ensuring make it right outcomes.
  
  
  
• Operations, Product, and Strategy
  • Collaborate on business data reviews and planning processes.
  • Maintain product presentation and visual merchandising standards.
  • Open and close the store following procedures.
  • Adhere to safety policies to maintain a safe work environment.
  • Operate in compliance with all applicable policies, procedures, and regulations.
  
  
  
• Budget Responsibility
  • Accountable for delegated aspects of controllable budget and labor hours.
  
  
  
• People Management
  • Directly responsible for a subset of store employees as delegated by the Store Manager.
  
  
  

What We Look For

• Inclusion & Diversity: Supports an inclusive environment that values differences.
• Integrity: Acts honestly, fairly, and ethically.
• Leadership: Inspires, motivates, and develops the team.
• Guest Experience: Creates a high?caliber experience for every guest.
• Team Building: Builds teams that maximize accomplishments and respect diverse perspectives.
• Decision Making/Problem Solving: Makes effective, timely decisions using logic.
• Strategic Thinking: Aligns strategies with company vision and values.
• Change Management: Leads through change processes and uncertainty.
• Interactive Communication: Conveys and understands information effectively.

Job Requirements

• Eligibility
  
  • Legally authorized to work in the country of the store.
  • Able to travel to the assigned store with reliable transportation.
  
  
  
• Schedule/Availability
  • Variable schedule: early mornings, evenings, weekends, holidays, and possible overnight shifts.
  
  
  
• Experience
  • 1 year people management experience.
  • 1 year leadership experience, including managing business operations, administration, projects, or processes.
  
  
  
• Job Assets (Nice to Have)
  • High school diploma, GED, or equivalent.
  • Bachelors degree or equivalent.
  • 1 year retail or sales?specific management experience.
  • 1 year recruiting, hiring, or training experience.
  
  
  
• Work Context
  • Bright lights and loud music environment.
  • Independent and team tasks, conflict mediation, and guest deescalation.
  • Building relationships with strangers/new people and community partners.
  • Use of computer or tech devices for virtual interaction.
  • Physical movement through store, occasional box lifting up to 30 lbs.
  
  
  

Compensation & Benefits Package

• Base Pay Range: $23.19 - $31.38/hour, subject to local minimum wage.
• Target Bonus: 25%
• Total Target Base Pay Range: $28.99 - $39.23/hour
• Eligibility for competitive bonus program.
• Benefits include extended health, dental, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top?up, extensive development courses, mentorship programs, and leadership series.

Note: Incentive programs, benefits, and perks have eligibility requirements. The Company reserves the right to alter these programs at any time without advance notice.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Other

Industries

Retail

Additional Information

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