Job Description

Job Opportunity At The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. Full time, part time and on call positions available.

Responsibilities

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time, including the Front Desk
• Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

Must be at least 18 yrs of age. Must have a valid driver's license and clean driving record. Lift, carry, and place objects weighing up to 50 lbs. without assistance. Move, push, and pull objects weighing up to 100 lbs. without assistance. Stand and/or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job Locations US-VA-Hot Springs

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