JOB DESCRIPTION:
A client of Insight Global is looking for a NAM Regional Facilities Manager to oversee facilities operations across the U.S. and Canada. This role manages a diverse portfolio including two data centers (St. Louis and Kansas City), large Class A office spaces such as the NYC Tech Hub, and smaller leased locations in Toronto and Vancouver. The position includes direct oversight of four direct reports, including a Senior Facilities Manager, and focuses heavily on soft services such as café management, janitorial, and fitness center operations. Strong CMMS experience is required, along with the ability to train teams on customer service, communication, and new processes. Additional responsibilities include monthly budgeting, forecasting, accruals, and ensuring compliance with client standards while maintaining operational excellence.
Day-to-day responsibilities include high-level client presentations, quarterly business reviews (QBRs), staffing and financial strategy, and scope change approvals. The ideal candidate will have experience managing multiple locations, demonstrate leadership presence, and excel in remote team coordination. Strong organizational skills, flexibility in working hours, and a proactive “doer” mindset are essential. Expertise in budgeting fundamentals and the ability to differentiate between forecasts and accruals is required. Success will be measured by delivering exceptional service, maintaining client satisfaction, and achieving regional performance goals.
REQUIRED SKILLS AND EXPERIENCE:
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