Job Description

Pool Access Agent

Four Seasons Hotel Westlake Village is seeking a Pool Access Agent to join our positive, guest-focused team. The ideal candidate has a background in security and is confident, friendly, and professional. This role involves ensuring pool access policies are followed while maintaining a warm and welcoming environment for all guests.

What you will do:

• Uphold the integrity of guest access by strictly adhering to the provided guidelines.
• Check in each guest, referencing the guest list to confirm registration with the hotel or payment for a spa treatment.
• Ensure that all guests are appropriately registered and have the necessary credentials for access.
• Provide a welcoming, courteous experience to all guests upon arrival.
• Maintain guest confidentiality and privacy.
• Use the hotel computer (Micros), Open Table and phone system effectively.

What you bring:

• High school education or equivalent.
• 1+ year(s) previous experience in customer service.
• 1+ year(s) previous experience in a security role.
• Reading, writing and oral proficiency in the English language.
• The ability to speak clearly with guests who do not have pool access.
• The ability to accurately read registration guest lists while maintaining guest confidentiality.
• The ability to multi-task while under pressure.
• Successful candidates must possess legal United States work authorization.

What we offer:

• Hourly Range: $21.75.
• Company Match 401K Plan.
• Complimentary stays at Four Seasons Worldwide.
• Complimentary meals in our Wellness Caf.
• Laundered Employee Uniform.
• Employee Assistance Program.
• Investment in your Wellbeing.
• Life Insurance.
• Complimentary on-site parking.
• Training programs, tuition reimbursement.
• Growth & Development opportunities.

Schedule & Hours:

• Part time position, 3-4 days a week.
• While this is a seasonal role with a defined end date, there may be opportunities for long-term employment based on business needs and performance.
• Open availability is preferred & weekend availability is required.
• Must be available to work holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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