Overview ECS is seeking a Service Delivery Manager to work in our Portland, OR office. The Service Delivery Manager will provide oversight and management of service delivery on a federal cybersecurity program, reporting to the Program Manager and serving as a core member of the program management team. This role ensures delivery performance, service level compliance, and coordination across technical and security operations teams and acts as a central point for reporting, scheduling, and issue escalation, enabling the Program Manager to focus on strategic direction and stakeholder engagement. Core Capabilities Delivery management and service delivery oversight across multi-disciplinary teams. SLA and KPI tracking with proactive reporting and escalation. Program coordination, scheduling, and resource alignment. Support for compliance and contractual deliverables. Strong communication and liaison skills with stakeholders, vendors, and federal partners. Required Skills U.S. Citizenship with ability to obtain and maintain a DOE “L” clearance after start. 8+ years’ experience supporting federal cybersecurity or IT program delivery, with bachelor’s degree or equivalent additional experience. Experience with SLA/KPI monitoring, reporting, and corrective action planning. Strong organizational and documentation skills. Demonstrated ability to manage daily operational issues across cross-functional teams. Excellent verbal and written communication skills. Desired Skills Prior experience supporting the Department of Energy or Department of Homeland Security. Familiarity with Information Security Continuous Monitoring (ISCM) or Continuous Diagnostics and Mitigation (CDM) program requirements. Knowledge of NIST RMF, FISMA, and federal cybersecurity compliance frameworks. Project Management Professional (PMP) or other project/program management certification. ITIL v3 Intermediate, ITIL v4 Managing Professional, or ITIL v4 Strategic Leader certification. Experience with resource planning, procurement coordination, or financial tracking. Note: The original listing included several company-wide notes and job references which have been removed to focus on the role-specific content. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. #J-18808-Ljbffr ECS
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