Job Description

Supabase Support Engineer

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it's a plus.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It's a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC.
• We are primarily looking for someone in North or South America timezones for this shift.
• This position covers Friday ? Monday based on the above UTC times, so this may vary slightly for your specific timezone.

We Offer

• 100% remote work from anywhere in the world. No location-based adjustment to your salary.
• ESOP (equity ownership in the company)
• Autonomous work. We work collaboratively on projects, but you set your own pace.
• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
• Generous Tech Allowance for any office setup you need
• Annual Education Allowance
• Annually run off-sites.

About the Team

• We're a startup. It's unstructured.
• Collectively founded more than 30 startups.
• Globally distributed team with more than 30 different nationalities.
• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
• We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

• The entire process is fully remote and all communication will happen over email or via video chat.
• Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.
• If you pass the screen you will be invited to up to four follow-up interviews.
• The calls:
• usually take between 20-45 minutes each depending on the interviewer.
• most of the time, are all 1:1.
• will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.
• Once the interviews are over, the team will meet to discuss several roles and candidates and may:
• ask one or two follow-up questions over email or a quick call.
• go directly to making an offer.

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